Return & Refund Policy

Effective Date: January 25, 2026

Last Updated: August 2, 2026

At Carpenter Bee Blocker Pro®, we engineer high-grade, commercial-quality wood protection systems. Due to the specialized nature of structural hardware and pest prevention products, all sales made through beeblockerpro.com are considered final, subject only to the extremely narrow return conditions outlined below.

By placing an order on our website, you explicitly acknowledge, understand, and agree to the terms, inspection requirements, and mandatory restocking fees contained within this Policy.

1. Strict Conditions for Return Eligibility

To qualify for a conditional return evaluation, your purchase must meet ALL of the following non-negotiable criteria:

  • Unopened & Unused Condition: Product packaging must be 100% factory-sealed, unopened, untampered with, and in original brand-new condition. Once a product package, bag, or container seal is opened, pierced, or used in any manner, it is permanently non-returnable and non-refundable due to physical contamination and safety standards.
  • Strict Time Window: You must request a Return Merchandise Authorization (RMA) within fourteen (14) calendar days of parcel delivery according to carrier tracking logs. Requests made after 14 days will be automatically denied.
  • Proof of Direct Purchase: Returns are accepted only for orders placed directly on beeblockerpro.com with a valid order number.

2. Non-Returnable & Final Sale Items

Under no circumstances will refunds, credits, or exchanges be granted for the following:

  • Products that have been installed, placed, handled, or exposed to exterior environments;
  • Individual units or partial packs removed from contractor/bulk boxes;
  • Bulk orders, commercial contractor packs (200-count series), or custom wholesale allocations;
  • Products purchased through unauthorized third-party resellers, liquidators, or unauthorized online channels;
  • Orders placed during promotional sales, end-of-season closeouts, or flash discounts;
  • Items damaged due to improper installation, misuse, or structural modification.

3. Mandatory RMA Approval Process & Inspection Video

Unsolicited returns sent to our warehouses, fulfillment hubs, or corporate addresses without a written RMA approval will be rejected, refused at delivery, or discarded without refund or notice.

To request an RMA for a verifiably defective or damaged shipment, you must complete the following process:

  1. Submit a Request: Contact customer support at [email protected] within 14 days of delivery.
  2. Provide Uncut Video Evidence: You must attach high-resolution photos AND an uncut video showing:
    • The shipping box and outer label;
    • The factory-sealed inner packaging;
    • Clear visual evidence of any manufacturing defect or shipping damage.
  3. RMA Issuance: If approved, our team will issue a official RMA Number and designated return warehouse address. RMA authorizations are valid for exactly seven (7) calendar days from issuance. If the return parcel is not scanned by the carrier within 7 days of RMA issuance, the return authorization is permanently voided.

4. Restocking Fees & Non-Refundable Charges

Approved returns are subject to severe administrative, processing, and restocking deductions to cover warehouse handling and inspection costs:

  • Standard Orders (Under $1,000.00): Approved returns are subject to a mandatory 25% restocking and processing fee, deducted from the item purchase price.
  • Large & Bulk Orders (Over $1,000.00): Approved returns for orders exceeding $1,000.00 USD are subject to a mandatory, fixed $667.00 USD restocking, warehouse processing, and restocking fee, which will be deducted from any final refund credit.
  • Original Shipping Charges: All original shipping costs, express delivery surcharges, and customs/import handling fees are 100% non-refundable under all circumstances.

5. Customer Responsibility for Return Shipping

The customer is entirely responsible for arranging, managing, and paying for all return shipping charges.

  • Required Shipping Method: Return shipments must be sent using a major traceable carrier (UPS, FedEx, or USPS) with tracking and signature confirmation required upon delivery.
  • Mandatory Insurance: You must purchase shipping insurance equal to the full retail value of the returned goods. Carpenter Bee Blocker Pro® is not responsible for items lost, damaged, or stolen in transit during a return shipment. If a return package arrives damaged at our facility, the return will be rejected and no refund will be issued.

6. Defective / Damaged Upon Arrival Claims

If your package arrives physically crushed or damaged by the freight carrier, you must report the damage within 48 hours of delivery. You must retain all original shipping materials, outer boxes, and packing slips. Failure to report carrier damage within 48 hours forfeits your ability to make a carrier insurance claim or receive a replacement.

7. Third-Party Marketplace Purchases (Amazon, TikTok, Walmart)

This Return Policy applies exclusively to purchases made directly on beeblockerpro.com.

If you purchased Carpenter Bee Blocker Pro® products through Amazon, Amazon Prime, TikTok Shop, Walmart Marketplace, or a local retail distributor, your order is governed strictly by the return policies of that specific platform or store. We cannot process returns, replacements, or refunds for third-party marketplace orders. Please log into your respective buyer account on that platform to manage your order.

8. Chargebacks & Fraudulent Disputes

Initiating a credit card chargeback or payment dispute without first obtaining an RMA and completing our inspection process constitutes a direct breach of these Terms. We reserve the right to submit carrier delivery logs, GPS tracking signatures, IP address records, and these signed Terms to payment processors to dispute fraudulent claims. Furthermore, fraudulent chargebacks will result in immediate termination of any product warranty and permanent blacklisting from future purchases.

9. Contact Information

For questions regarding this policy or to submit a formal RMA request, please contact our support team:

Carpenter Bee Blocker Pro®
Website: https://beeblockerpro.com
Support Email: [email protected]